Starwhip Shipping&Delivery
Starwhip(“we” and “us”) is the operator of (http://starwhip.com) (“Website”). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our mutually
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but occasionally there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will meet the available products to you and contact you about whether you would prefer to await restocking of the back ordered item or if you would like for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the ordered items’ weight, dimensions, and destination. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Starwhip will happily accept returns due to change of mind as long as a request to return is received by us within three days of receipt of the item and is returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customer’s expense and required to arrange shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.(Starwhip) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Starwhipwill happily honor any valid warranty claims provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay for the return shipping; however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Starwhipto to process your warranty claim within seven days. Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item will be sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We can offer
a more specific estimate when choosing your courier at the checkout.
4.4 Change Of Delivery Address
Orders placed before 05 PM – PDT (UTC-07) will be dispatched the same day; otherwise, within the next business day. Our warehouse operates Monday – Friday during standard business hours, except on national holidays when the warehouse is closed. In these instances, we take steps to ensure shipment delays will be minimal.
4.4 Change Of Delivery Address
For a change of delivery address requests, we can change the address any time before the order is dispatched.
4.5 P.O. Box Shipping
Starwhip will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to the store.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the property from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees are to be paid by the customer upon arrival in the destination country
8. Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an
order has already been sent.
9. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the package lost.
10. Customer service
For all customer service inquiries, please email us at starwhipcharger@gmail.com